SELL YOUR HOME QUICKLYMPG: Our code of practice
Established in 2003, MPG Investments were one of the first companies in the UK to enter the property buying market. Since our formation we've helped hundreds of people to sell their homes quickly and get on with their lives.
Our high standards of customer service and transparent, straightforward business practices have helped us to create a reputation as a genuine alternative to estate agents. For many people - those facing repossession, debt problems, collapsing chains, relocation or those with problem properties - MPG offers the only viable option for a quick sale.
Our service
We ensure that every client that comes to us is aware from the outset that we offer between 15 - 25% below market value.
We deal with every client in a professional manner and do not pressurize people into selling to us. Every client is given an overview of our service and our house-buying process.
Following valuation, we make a written offer to the client within 48 hours. That offer is GUARANTEED. As long as nothing negative comes back in the legal process or value and condition survey, we will never make last minute changes to the offer.
When a client accepts an offer from MPG that is exactly the sum that they will receive on completion, subject to using our solicitors. Even if a client were to use their own solicitor we would still pay the bulk of their legal fees.
As a cash-funded private buyer, we can complete on a sale in as little as 7 days. We do not need to wait for approval for a mortgage company. Other companies promise a 7-day sale - what this may mean is exchange within 7 days and then a long wait until completion. At MPG when we promise completion within 7 days, that's exactly what we mean.
No fee promise
We do not charge any fees for a sale to MPG. We offer free valuations throughout the UK - all we ask is that our clients are serious about a sale before we agree to vist their property.
Independent legal advice
We insist all our clients have independent legal advice before selling to MPG or entering into a tenancy agreement with us.
We can arrange free legal services from a recommended solicitor - however, their advice remains totally independent of MPG at all times.
Transparent tenancy agreements
All "sell and rent back" clients are protected by a standard AST (Assured Short-hold Tenancy). This is a legally binding document that guarantees tenancy for the period agreed within the AST.
At MPG, our maximum tenancy term is 3 years.
Our rental fees reflect current market value for the area and are fixed for the period of the AST.
All deposits are held by the new Deposit Protection Agency and at no time are held by MPG.Client confidentiality and Data Protection
All client records, transactions and communications with MPG are held to be confidential unless required for legal purposes.
Complaints procedure
We take complaints very seriously and deal with any customer issues with the utmost urgency. As a small company, any customer complaints are immediately referred to the managing director who deals with them in personal communication with the client.
